Ask who owns your store and you'll get a name. Ask who owns the connection between the store, the ERP, the email domain, and the way finance closes the month — and the room usually goes quiet. That connection is where we work.
what ownership means here
You get one senior contact who is accountable for the whole project, not a rotating team where each person is responsible for a slice.
When scope has to change, you hear it from the person who understands what the change costs — in every system it touches, not just the one being edited.
departments are part of scope
A project plan that only lists systems is half a plan. Ours includes the people: what changes for fulfillment, what support needs to know before launch day, what finance will see in the first reconciliation after go-live.
If a decision helps one department and quietly breaks another, that trade-off gets made in the open — or not at all.
nothing gets ignored
done, scheduled, or declined in writing. there is no fourth state.
That rule is most useful on the unglamorous items — redirects, permissions, DNS records — because those are the ones that take a business down quietly.
local in New York & New Jersey, working across the US and Europe
Based in Summit, NJ. On-site where distance allows, remote everywhere else — clients across the United States and Europe, in English, Romanian, Hungarian, or German.