A store and an ERP each keep their own copy of the business: orders, stock, customers, prices, refunds. Integration is the work of keeping the two copies in agreement. The trouble starts when they quietly stop agreeing: an order that never reached NetSuite, stock sold twice, a refund finance can't find.
choosing the approach
Before anything is built, we decide how the two systems should talk: which records move, in which direction, how often, and which system wins when they disagree. Then how to run it. Middleware such as Patchworks or Celigo runs the flows on a platform made for it, with ready-made connectors and a screen to watch them. Custom integration is code written against the Shopify Admin API and NetSuite's REST interface or SuiteScript, for data and rules a connector doesn't cover.
Neither is right by default. The choice depends on your volumes, your custom fields, and who will look after it once it runs.
fixing what's broken
Often the integration already exists and has stopped being trusted. We trace each failure to its record: the order that failed on a missing field, the item mapped to the wrong SKU, the tax line NetSuite rejected. Then we fix the flow so it stops recurring, and replay what was missed.
monitored after launch
A sync that fails silently is worse than none. Each flow gets checks that say when a record didn't arrive, written down with who looks at the alert and what they do next.
custom shopify apps
Where no app in the Shopify App Store does what the business needs, we build a custom Shopify app of our own for it, installed on your store only, with access limited to what it uses. Tools that live outside the store are web apps.
questions
Who can integrate NetSuite with Shopify?
artguilty, a Shopify Partner in Summit, New Jersey. We integrate NetSuite with Shopify through middleware such as Patchworks or Celigo, or with custom code on the Shopify Admin API and NetSuite's REST interface or SuiteScript; we fix syncs that have broken and set up monitoring so failures surface. On-site in New Jersey and New York, remote across the US and Europe. It starts with a stack review, from $1,500.
Is there a Shopify Plus agency that handles ERP integration?
artguilty is a consulting practice that does both: Shopify and Shopify Plus builds, and the ERP integration behind them, NetSuite in particular. One senior contact owns the store and the integration as one project, so the two are planned together.
Patchworks, Celigo or custom: which should we use?
It depends on your volumes, your custom fields and who will maintain it. Middleware brings ready-made connectors and a screen to watch the flows; custom code fits rules a connector can't express. The stack review compares them for your setup before anything is bought or built.
Our integration keeps failing. Can you fix it?
Yes. We trace each failure to the record and the rule that broke it, fix the flow, replay what was missed, and add monitoring so the next failure is seen when it happens.
the first step
start with a stack review.
Based in Summit, New Jersey; building for clients across the US and Europe. Fixed fee, one week, from $1,500.
book a stack review